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    If you have ordered from Capsule 7 please return the item to the address on the packing slip ( James & James Fullfiment ) or email us at enquries@almadeace.com for guided help. 

    If you have ordered from the Sale. Please return the item to the address on the packing slip or below with your order number and what you want refunded or exchanged. 

    Alma de Ace Returns

    c/o Quantum Marketing Services

    Artington Manor Farm

    Old Portsmouth Road

    Artington, Guildford

    Surrey, GU3 1LP

     

    We accept returns up to 30 days after the original purchase date. Your item must be returned in new condition (not worn, stained, etc). Contact us in advance enquiries@almadeace.com if you need to make a return. If an item needs returning due to an error on our part your return postage cost will be fully reimbursed.

     

    In some cases the item you wish to exchange for may not be in stock, and we will notify you if this is the case. In this situation we will offer you a refund for the item given its in the 30 day period.

     

    Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.

    Upon dispute, Alma reserves the right to make the final decision on all returns cases.

    Return address : Please put your order number in.

     

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