FAQ

Delivery
International Shipping
Customs, duties and taxes are not included in the item price or shipping cost.

Fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately these fees are beyond our control, and we are unable to cover them for our customers.

Europe

€17 - DHL EU Next Day (order before 4pm)

€14 - DPD Parcel Priority (1-2 Days)

€7-8 - International Tracked Europe (3-5 Days)

USA

$25 - International Priority (1-2 Days)

$16-20 - International Tracked And Signed World (5-7 working days)

Rest of World

£13-15 International Tracked & Signed World (5-7 working days)

Lost Parcel

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should:

Check if someone else at your address has accepted it.

Look around the delivery location. Your parcel may have been left with a neighbour in a safe place like a porch or garage.

Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door.

Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

Check your local post office or call the Royal mail regarding the tracking number and address.

Tracking number
You will receive a shipping confirmation email once your items are on the way with the tracking number and information on your order shipment.
UK Shipping Rates

£6 - Next Working Day delivery. Via DPD (Mon - Thurs) Order by 16:00 PM.

£5 - Royal Mail 24HR Tracked Order by 16:00 PM.

£4 - Royal Mail 48HR Tracked Order by 16:00 PM.

£11 - Next Working Day delivery before 12pm. Via DPD Order by 16:00 PM

What should I do if my order hasn't been delivered yet?
The estimated delivery date is provided in your order confirmation email, please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking link provided in your shipping confirmation email. If however, the date has passed and you still have not received this please contact our customer service team. - orders@almadeace.com
Returns
Rest of World Returns

Return your order here

    James and James Fulfilment Returns, Liliput Road,Brackmills, Northampton NN4 7DT United Kingdom

We recommend you use a secure or trackable method of postage, i.e. recorded or special delivery

  • Keep hold of your proof of postage. The items and their condition remain your responsibility until we receive your return to our warehouse.
  • Place your order number in the package if you don't have the packing slip.
  • You will receive a confirmation email when we have received your return and that your refund has been processed.
  • FYI: Refunds will be credited back via the original method of payment. Please allow up to 14 days for your refund to appear on your bank statement.
  • If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.
How do i return my item?

Return Item:

  • Returns Portal: CLICK HERE
  • Please fill in the form online and send to address below with your order number 

James and James Fulfilment - Returns, Liliput Road, Brackmills, Northampton, NN4 7DT

Do you offer Free Returns?
We sadly don't offer free returns. the customer will have to pay for the return back to us. Please keep a receipt and tracking number of the item sent back. If it's an exchange, we will send the item back out covering the cost to you.
When will I get my refund?

We'll send you an email to confirm your return has been received and that your refund has been processed.

Refunds will be credited back via the original method of payment.

Please allow up to 14 days for your refund to appear on your bank statement.

If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.

Christmas Returns?
We are extending our returns policy, all orders placed between 15th November 2020 and 24th December 2020 inclusive are eligible for exchanges until 10th January 2021. Items bought in the sale are not eligible for refunds.
Other Questions
Faulty Item?

If you are unlucky to have received a faulty item, please contact our customer service team as soon as possible, including your order number, a description of the damaged item, and photographic evidence along with a care label.

Please do not return any faulty items to us unless advised to do so by one of our customer service agents as the correct information will be provided.

If you do not return your faulty item as soon as we advise you to do so, we reserve the right to refuse a refund or exchange.

Can I amend my order?
We start processing your order as soon as you submit it, so we are unable to add or remove items after you complete it. However, you can return any items you don’t want.
Can you tell me when a product is back in stock?
We currently have no guarantee when an item will be in stock, however you can sign up to our notification emails on the product page to get an email when we restock the item.