FAQ

Delivery

International Shipping

Customs, duties and taxes are included in the item price or shipping cost.

Europe

€15 - DHL 2-3 Business Days

USA

$16 - DHL Express (2-3 Days)

Rest of World

£12-15 DHL Express (3-5 working days)

Lost Parcel

If the tracking for your parcel shows it has been delivered but you haven’t received it, you should:

Check if someone else at your address has accepted it.

Look around the delivery location. Your parcel may have been left with a neighbour in a safe place like a porch or garage.

Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door.

Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

Check your local post office or call the Royal mail regarding the tracking number and address.

Tracking number

You will receive a shipping confirmation email once your items are on the way with the tracking number and information on your order shipment.

UK Shipping Rates

£6 - Next Working Day delivery. Via DPD (Mon - Thurs) Order by 16:00 PM.

£5 - Royal Mail 24HR Tracked Order by 16:00 PM.

£4 - Royal Mail 48HR Tracked Order by 16:00 PM.

£11 - Next Working Day delivery before 12pm. Via DPD Order by 16:00 PM

What should I do if my order hasn't been delivered yet?

The estimated delivery date is provided in your order confirmation email, please allow up until this date for the parcel to arrive. You will be able to keep track of your order with the tracking link provided in your shipping confirmation email. If however, the date has passed and you still have not received this please contact our customer service team. - orders@almadeace.com

Christmas Delivery

Any gift purchased for 25th December should be purchased by the following for delivery:

UK - 17th December (Standard delivery)

UK - 19th DPD Next day

Express Europe - 15th December

USA - 15th December

ROW - 13th December

Returns

International Returns

Please click Internationals returns portal bottom footer of our website

We recommend you use a secure or trackable method of postage, i.e. recorded or special delivery

Keep hold of your proof of postage. The items and their condition remain your responsibility until we receive your return to our warehouse.
Place your order number in the package if you don't have the packing slip.
You will receive a confirmation email when we have received your return and that your refund has been processed.
FYI: Refunds will be credited back via the original method of payment. Please allow up to 14 days for your refund to appear on your bank statement.
If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.

How do i return my item?

UK Return Item:

Returns Portal: CLICK HERE

International Return:

Returns Portal: CLICK HERE

Do you offer Free Returns?

We sadly don't offer free returns. the customer will have to pay for the return back to us. Please keep a receipt and tracking number of the item sent back. If it's an exchange, we will send the item back out covering the cost to you.

When will I get my refund?

We'll send you an email to confirm your return has been received and that your refund has been processed.

Refunds will be credited back via the original method of payment.

Please allow up to 14 days for your refund to appear on your bank statement.

If for any reason we are unable to issue a refund via the original method of payment, we will contact you to arrange an alternative. Delivery charges are non-refundable.

Can I return a sale item?

Only if the product is deemed faulty, otherwise we won't be accepting returns given the product is heavily discounted. We will allow size exchanges if the desired size is in stock.

Customer Care

Europe

USA

Rest of World