UK Shipping Rates
Standard UK Shipping rates are applied to all orders* and are given an estimated delivery time of 3-5 working days. These are charged at a rate of £3.50. Once you have received a shipping confirmation from us then you should receive your order within 1-2 days.
Orders received on Friday will be shipped out either that day (depending on the time of order) or on Monday. The weekends are not included in the estimated delivery time.
Men's Size guide
We accept returns up to 14 days after the original purchase date. Your item must be returned in new condition (not worn, stained, etc). Contact us in advance email@example.com if you need to make a return. If an item needs returning due to an error on our part your return postage cost will be fully reimbursed.
In some cases the item you wish to exchange for may not be in stock, and we will notify you if this is the case. In this situation we will offer you a refund for the item given its in the 30 day period.
Please note: All return shipping fees and other miscellaneous fees are the responsibility of the customer. Return packages are the customer's responsibility until they are received by us. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
Upon dispute, Alma reserves the right to make the final decision on all returns cases.
Return address : Please put your order number in.
Alma de Ace Returns
c/o Quantum Marketing Services
Artington Manor Farm
Old Portsmouth Road
Surrey, GU3 1LP
return enquiries: firstname.lastname@example.org
How secure is your website?
Our store and checkout process is built on the Shopify e-commerce platform. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.
All payments on our Website, including credit/debit card transactions, are processed through Paypal, a secure online payment gateway that encrypts your card details in a secure host environment.
Are all items on your website in stock?
If the item you would like to purchase is available on our website then this means we have the item in stock. However, due to amount of orders we receive sometimes it is not possible to eradicate all discrepancies, on very rare occasions an item may be sold out but still available to purchase, if this is the case we will inform you via email as soon as possible and we can make easy changes.
My order is incorrect/missing an item?
If you have received your order and you are missing one of your items or have received an incorrect item then please contact our customer service team email@example.com
Please quote your order number and provide us with the name of the item so that we can look into this for you and get the error amended as quickly as possible.
Can I cancel/amend my order?
We are able to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible. Please email our customer service team for assistance.
Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.
If you have already received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulations, and our Returns Policy. Please see our returns section for more information.
How do I know my order has been dispatched?
An email will be sent confirming your order has left our warehouse your tracking information will also be included in this email.
Please note that Sale items can not be exchanged or returned.
What if I’m not at my address when my order is delivered?
If Royal Mail attempt delivery when you are not in a card will be left with details on how to arrange re-delivery or collection. Failing this you can track your order at https://www.royalmail.com/track-your-item and rearrange delivery.
or give us a message on Facebook : http://www.facebook.com/almadeaceclothing